Get the skills towards a career in Medical Office Assistant & Health Unit Coordinator

This program is designed to provide employment-ready and comprehensively trained graduates. Successful graduates will achieve the Certified Medical Assisting Professional (CMAP) designation in addition to their diploma. These graduates are fully qualified to work in a hands-on administrative and clinical support capacity in the medical industry. They will participate in a variety of lectures which cover topics of the healthcare industry, such as:

• Medical office reception and customer service
• Patient registration and patient scheduling
• Basic medical transcription
• Patient filing methods and record keeping
• Supplies and inventory maintenance
• Billing and collection procedures
• Provincial and federal health governing bodies
• Understanding coding and claims processing
• Aseptic concepts and infection control
• Vital signs, First Aid and CPR – Level C
• Clinical assistance with preparation of exam rooms
• Principles of Electrocardiography
• Workplace Hazardous Materials Information System (WHMIS)
• Professional behaviour in the workplace
• Medicine and ethics
• Interpersonal skills and telephone techniques
• Understanding an electronic health record (EHR) and electronic medical record (EMR)
• Job description of the HUC
• Hospital admission and registration procedures
• Transcribing doctors’ orders
• Health Unit Coordinator (HUC) filing methods and record keeping for hospital patients
• Supplies and inventory maintenance of a nursing unit
• Understanding emergency response codes
• Concepts for maintaining an aseptic environment and infection control within different hospital units
• Recording vital signs
• Identifying different types of hospitals and their functions and the wards within those hospitals
• Professional conduct specific to inpatient facilities
• Medical malpractice and ethical principles for patient care
• Interpersonal skills and telephone techniques specific to a hospital
• Inter-hospital communication and standard chart forms
• Working knowledge of nursing units and hospital administration
• Nursing intervention and treatment orders
• Different psychiatric disorders and treatments
• Therapies for post traumatic stress disorder (PTSD) and substance abuse
• Therapies for post traumatic stress disorder (PTSD) and substance abuse
• Autopsy\postmortem examination documentation
• Roles of an attending physician and a hospital resident
• Operational guidelines within the hospital organizational chart
• The difference between clinical and nonclinical duties and treatment procedures, including an
• understanding of mental disorders and treatments, workplace ethics, and processing medication

Admissions Requirements

• Clear Criminal Record Check
• Completion of Grade 12 or equivalent, or 19 years of age or older with completion of the CAST testing
• Adequate level of physical health to be able to fulfill job requirements
• Completion of Wonderlic admission test with a minimum score of 18
• Good command of the English language – both written and verbal
• N-95 Mask Fit Testing which may be mandatory based on provincial requirements
• Hepatitis B, other vaccinations and/or a TB test maybe required by this industry
• Completion of standard registration form